Our Policy

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Ordering
  • Payment, Pricing & Promotions
  • Viewing Orders
  • Updating Account Information
Shipping & Delivery
In Stock Items:
Orders placed before 3pm (EST) Monday - Friday will be processed & prepped for shipment that day. Orders placed anytime after 3pm Monday - Friday and Saturdays/Sundays will be processed, prepped and shipped the following business day. Please allow extra time for shipping during holidays.
Out of Stock Items:
We are a Brick & Mortar Store and sometimes our online inventory does not match what we have on the shelves. If we receive an order and the items need to be ordered, the shipment will go out as soon as possible. We may drop ship the items direct from the manufacturer to speed up delivery time.
Privacy & Security

     Below Is Our Commitment To Your Privacy:

Your privacy is very important to us and to better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
How That Information Is Used
 
Our shoppers information is collected and used such as to fill an order (once the order is filled the Credit/Debit Card Information is destroyed by shredder). To contact our customers to forward the tracking information upon shipping merchandise and if they have any questions.  Also to send emails to inform our customers of special offers and our online newsletters.
Returns & Replacements
If you are not satisfied with your purchase for any reason, we will be happy to accept a return. You may return your purchased items within 30 days of your original order. Items being returned must be in their original condition with either the tags attached or original receipt.  And with any footwear purchase, the footwear must not be worn and must be returned in their original condition. Any stains, scrapes, wear & tear on the boots upon return will void any refund which is being requested. Please be sure to include your original sales receipt and/or packing slip with all returned items to help us process your return in a timely fashion. Shipping costs are non-refundable. If you have any further questions regarding any of the above policies and procedures please feel free to contact us at thehubclothing@ymail.com.
Ordering
Upon ordering The Hub will keep in contact with the customer by email. Any and all tracking information received by UPS or USPS will be forwarded to the customer.
Payment, Pricing & Promotions
All of our customers purchases are processed through our checkout cart using PayPal website payments standard and any and all information transmitted as a result is guaranteed and PCI compliant. All federal, state & local laws are followed as outlined by PayPal. To see a full description of their policies and practices with regard to online payments visit https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/merchant/PCIComplianceDSS-outside.
Viewing Orders
Please make sure that all information is correct. Customer must double check on how the order is to be shipped. The customer can view order at any time before clicking on the submit order option.
Updating Account Information
Customers can log-in to their account to view the information stored. If the information stored needs to be changed, it can be done at any time by editing your profile, then update to save changes.